![]() |
Unlocking a database |
If you open DEVONthink and see an icon of a crossed pencil to the right of the database's name, the database has a file permissions issue. This makes the database readable, but not writeable, so you can't modify the contents in any way. A permissions issue like this uncommon but generally caused by three events, in order from most to least common: restoring from Apple's Migration Assistant, restoring from Time Machine, or an operating system or hardware error. Doing things like using Migration Assistant will not always cause a permissions issue, but if you have a crossed pencil icon and you've recently migrated to a new machine, this would be the likely cause. The first thing you can try is to select the database in DEVONthink then choose File > Rebuild Database. Do not interrupt the process or let the machine power down while it's working. If that doesn't resolve the issue, try this:
If this does not resolve the issue, please contact our support team. |